Terms of Service

Last updated: September 24, 2025

1. Acceptance of Terms

By accessing and using CartResQ services, you accept and agree to be bound by the terms and provision of this agreement.

2. Description of Service

CartResQ provides automated cart recovery services for e-commerce businesses, including:

• Abandoned cart detection and tracking
• Automated email and push notification communications
• Customer engagement analytics
• Integration with e-commerce platforms

3. User Accounts

3.1 Account Creation

You must provide accurate and complete information when creating an account.

3.2 Account Security

You are responsible for maintaining the security of your account credentials.

3.3 Account Termination

We reserve the right to terminate accounts that violate these terms.

4. Acceptable Use

4.1 Permitted Uses

• Send transactional communications to customers
• Use our service for legitimate business purposes
• Comply with all applicable laws and regulations

4.2 Prohibited Uses

• Send spam or unsolicited communications
• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Attempt to gain unauthorized access to our systems

5. Communication Services

5.1 Email Communications

You must comply with CAN-SPAM Act and other email regulations.

6. Data and Privacy

6.1 Data Collection

We collect and process data as described in our Privacy Policy.

6.2 Data Security

We implement reasonable security measures to protect your data.

6.3 Data Ownership

You retain ownership of your customer data. We process it only to provide our services.

7. Payment Terms

7.1 Subscription Fees

Subscription fees are billed in advance on a monthly or annual basis.

7.2 Payment Processing

Payments are processed securely through Stripe.

7.3 Refunds

Refunds are handled on a case-by-case basis.

8. Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted service.

9. Intellectual Property

9.1 Our Rights

CartResQ and its content are protected by intellectual property laws.

9.2 Your Rights

You retain rights to your content and data.

10. Limitation of Liability

To the maximum extent permitted by law, CartResQ shall not be liable for any indirect, incidental, special, or consequential damages.

11. Indemnification

You agree to indemnify and hold harmless CartResQ from any claims arising from your use of our service.

12. Termination

12.1 Termination by You

You may terminate your account at any time.

12.2 Termination by Us

We may terminate your account for violation of these terms.

13. Governing Law

These terms are governed by the laws of the United States.

14. Changes to Terms

We may modify these terms at any time. Continued use constitutes acceptance of changes.

15. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will remain in effect.