Privacy Policy

Last updated: September 24, 2025

1. Introduction

CartResQ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cart recovery service.

2. Information We Collect

2.1 Information You Provide

• Business information (store name, URL, contact details)
• Customer contact information (email addresses, phone numbers)
• Account credentials and preferences

2.2 Information We Collect Automatically

• Cart abandonment data (products, quantities, prices)
• Website usage analytics
• Communication delivery and engagement metrics

3. How We Use Your Information

We use the information we collect to:

• Provide cart recovery services
• Send transactional communications (emails, push notifications)
• Improve our services and user experience
• Comply with legal obligations
• Prevent fraud and ensure security

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With service providers who assist in our operations
• When required by law or legal process
• To protect our rights and prevent fraud

5. Data Security

We implement appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of communications

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience and analyze usage patterns.

9. Third-Party Services

Our service integrates with third-party platforms (Twilio, email providers) that have their own privacy policies.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own.

11. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect information from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes.